IKTA FAQ

<div class="OutlineElement Ltr SCXW87168983 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW87168983 BCX0" paraid="630134992" paraeid="{6c8320f2-3796-49bc-8848-68f76babd2e9}{48}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;">You can find detailed information about citynet&nbsp;including its legal name, taxpayer identification number, and legal and physical address, by visiting the “Contact Us” page on our website.&nbsp;<p class="Paragraph SCXW87168983 BCX0" paraid="630134992" paraeid="{6c8320f2-3796-49bc-8848-68f76babd2e9}{48}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"> </div>

Where can I get information about citynet?

<div class="OutlineElement Ltr SCXW221781828 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW221781828 BCX0" paraid="1496139375" paraeid="{4de42ec7-2dec-463d-97dd-c88ec25f37d6}{58}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW221781828 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">You can contact the call center via the short number *1177<span class="EOP Selected SCXW221781828 BCX0" data-ccp-props="{}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: default; line-height: 20.85px; border-color: rgb(198, 198, 198) !important;">&nbsp;</div>

How can I contact the call center?

<span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW88631021 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">Yes, technical support is available. For technical inquiries, customers can contact us via the *1177 call center, live chat, or social media channels.

Is technical support service available?

<div class="OutlineElement Ltr SCXW107258638 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW107258638 BCX0" paraid="1974102252" paraeid="{cc110f1f-150e-4cbf-b252-6d0ce4cd3109}{73}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW107258638 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">You can contact us through the following channels:<span class="LineBreakBlob BlobObject DragDrop SCXW107258638 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">&nbsp;</div><div class="OutlineElement Ltr SCXW107258638 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW107258638 BCX0" paraid="629679140" paraeid="{cc110f1f-150e-4cbf-b252-6d0ce4cd3109}{85}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW107258638 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">*1177 / (012) 537-7777<span class="LineBreakBlob BlobObject DragDrop SCXW107258638 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">&nbsp; <span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW107258638 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">info@citynet.az<span class="EOP Selected SCXW107258638 BCX0" data-ccp-props="{}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: default; line-height: 20.85px; border-color: rgb(198, 198, 198) !important;">&nbsp;</div>

What contact channels are available?

<div class="OutlineElement Ltr SCXW19372082 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW19372082 BCX0" paraid="37007971" paraeid="{cc110f1f-150e-4cbf-b252-6d0ce4cd3109}{119}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW19372082 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">To subscribe to the services, you can submit an online request via our website or mobile application or&nbsp;place an order by contacting *1177. Our team will get in touch with you and complete the connection process in a short time.<span class="EOP Selected SCXW19372082 BCX0" data-ccp-props="{}" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: default; line-height: 20.85px; border-color: rgb(198, 198, 198) !important;">&nbsp;</div>

How can I subscribe to the services?

<div class="OutlineElement Ltr SCXW230274572 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW230274572 BCX0" paraid="673396039" paraeid="{cc110f1f-150e-4cbf-b252-6d0ce4cd3109}{239}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;">We provide high-speed internet for home and business, along with additional digital services.</div>

What services does citynet provide?

<div class="OutlineElement Ltr SCXW247703575 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW247703575 BCX0" paraid="1956628840" paraeid="{03e1733c-4ee8-4fba-b282-af5e9dd8f41d}{20}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;">Connection requirements may vary depending on the selected tariffs&nbsp;and technical capabilities</div>

What are the connection requirements?

<span data-contrast="auto" xml:lang="AZ-LATN-AZ" lang="AZ-LATN-AZ" class="TextRun SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">For <span class="NormalTextRun SpellingErrorV2Themed SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;); border-bottom: 1px solid transparent;">detailed <span class="NormalTextRun SpellingErrorV2Themed SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;); border-bottom: 1px solid transparent;">information, <span class="NormalTextRun SpellingErrorV2Themed SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;); border-bottom: 1px solid transparent;">you can <span class="NormalTextRun SpellingErrorV2Themed SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;); border-bottom: 1px solid transparent;">visit <span class="NormalTextRun SpellingErrorV2Themed SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;); border-bottom: 1px solid transparent;">the <span data-contrast="none" xml:lang="AZ-LATN-AZ" lang="AZ-LATN-AZ" class="TextRun SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;"><span class="NormalTextRun SpellingErrorV2Themed SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;); border-bottom: 1px solid transparent;">Plans<span data-contrast="auto" xml:lang="AZ-LATN-AZ" lang="AZ-LATN-AZ" class="TextRun SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;"> <span class="NormalTextRun SpellingErrorV2Themed SCXW158736627 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; background-image: url(&quot;data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1IiBoZWlnaHQ9IjQiPjxnIGZpbGw9Im5vbmUiIGZpbGwtcnVsZT0iZXZlbm9kZCI+PHBhdGggc3Ryb2tlPSIjRUIwMDAwIiBkPSJNMCAzYzEuMjUgMCAxLjI1LTIgMi41LTJTMy43NSAzIDUgMyIvPjxwYXRoIGQ9Ik0wIDBoNXY0SDB6Ii8+PC9nPjwvc3ZnPg==&quot;); border-bottom: 1px solid transparent;">section

Where can I get information about plans?

<div class="OutlineElement Ltr SCXW19335380 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW19335380 BCX0" paraid="1657237463" paraeid="{03e1733c-4ee8-4fba-b282-af5e9dd8f41d}{122}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW19335380 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">You can make payments comfortable via online services, <span data-contrast="auto" xml:lang="EN-GB" lang="EN-GB" class="TextRun SCXW19335380 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">payment terminals<span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW19335380 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;"> and through the mobile application.</div>

How can I make a payment?

Ödənişləri onlayn, terminallar və mobil tətbiq üzərindən edə bilərsiniz.

Ödəniş nə zaman edilməlidir?

<div class="OutlineElement Ltr SCXW124031167 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW124031167 BCX0" paraid="1506279107" paraeid="{03e1733c-4ee8-4fba-b282-af5e9dd8f41d}{200}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW124031167 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">Payments are made monthly in accordance with the terms set out in the connection agreement.<span class="EOP Selected SCXW124031167 BCX0" data-ccp-props="{}" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: default; line-height: 20.85px; border-color: rgb(198, 198, 198) !important;">&nbsp;</div>

When should the payment be made?

<div class="OutlineElement Ltr SCXW147060914 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW147060914 BCX0" paraid="700783427" paraeid="{9e214f52-4372-49a5-9022-749f264e251d}{53}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW147060914 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">The sample agreement can be reviewed on the <span data-contrast="none" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW147060914 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">Subscriber Agreement<span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW147060914 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;"> page of our website.<span class="EOP Selected SCXW147060914 BCX0" data-ccp-props="{}" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: default; line-height: 20.85px; border-color: rgb(198, 198, 198) !important;">&nbsp;</div>

Where can I review the agreement?

<div class="OutlineElement Ltr SCXW263017494 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p class="Paragraph SCXW263017494 BCX0" paraid="1413678288" paraeid="{9e214f52-4372-49a5-9022-749f264e251d}{101}" style="margin: 0px 0px 10.6667px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; overflow-wrap: break-word; vertical-align: baseline; font-kerning: none; background-color: transparent;"><span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW263017494 BCX0" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">A complaint can be submitted via our website, email, or call center. An initial response will be provided within 1 business day.<span class="EOP Selected SCXW263017494 BCX0" data-ccp-props="{}" style="background-color: transparent; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; cursor: default; line-height: 20.85px; border-color: rgb(198, 198, 198) !important;">&nbsp;</div>

How can I submit a complaint?

<span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW170454738 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">Information about this is published on the <span data-contrast="none" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW170454738 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">News <span data-contrast="auto" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW170454738 BCX0" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;">page of our website.&nbsp;