Our quality indicators
We constantly monitor applications, the connection process and network infrastructure in order to provide services to our customers more conveniently and reliably.
Call center
We respond to incoming calls promptly and within a specified time frame.
Handling of applications
We record applications, investigate them and work to resolve them as soon as possible.
Connection process
We usually connect to Citynet services within 1 calendar day. Weather conditions, technical capabilities and other factors may affect the time.
Network development
We regularly update the network infrastructure for a more stable and convenient connection.
Speed
We offer our subscribers speeds of up to 1000 Mbps.
Wi-Fi 6 technology
We connect to Citynet with Wi-Fi 6-supported devices.